At Vidioi, we strive to provide the best streaming experience. This Refund and Cancellation Policy explains how cancellations and refunds work for our subscription services.

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1. Subscription Cancellation

How to Cancel Your Subscription

You can cancel your Vidioi subscription anytime by following these steps:

1. Log in to your Vidioi Account.

2. Go to Subscription Settings.

3. Click Cancel Subscription and follow the prompts.

4. You will receive a confirmation email once your cancellation is successful.

When Does Cancellation Take Effect?

• If you cancel before your next billing date, you will continue to have access until the end of your billing cycle.

• After cancellation, your account will switch to a free or limited version (if available).

• Deleting the app or logging out does not cancel your subscription.

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2. Refund Policy

Eligibility for Refunds

Refunds are generally not available, except in the following cases:

✔ Unauthorized Charges – If you were charged without your consent, contact our support team within 7 days of the transaction.

✔ Technical Issues – If a system error prevents access to paid content for an extended period, you may be eligible for a partial refund.

✔ Duplicate Payments – If you were charged twice for the same subscription, we will refund the extra charge.

Non-Refundable Situations

✘ Payments made through third-party services (Apple App Store, Google Play, etc.). Refunds must be requested through their respective support channels.

✘ Partial refund requests for unused time in the billing cycle.

✘ Cancellations made after the renewal date.

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3. How to Request a Refund

1. Contact Vidioi Customer Support via support@vidioi.com.

2. Provide your account details, transaction ID, and reason for the refund request.

3. Refunds (if approved) will be processed within 5-10 business days to the original payment method.

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4. Changes to this Policy

Vidioi reserves the right to modify this policy at any time. Updates will be posted on our website, and continued use of our service implies acceptance of the new terms.

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5. Need Help?

📧 Email: support@vidioi.com

📞 Phone: +[Customer Service Number]

💬 Live Chat: Available on our website

For more details, visit our Help Center.